Frequent Questions

Frequently Asked Questions

Answers to your primary care questions

Find helpful information about primary care for Medicare and Medicare Advantage patients, becoming an Island Doctors patient, and preparing for visits at our Florida offices.

Appointments & getting started

How do I become an Island Doctors patient?

Start with our Become a Patient form or call 877-434-4676. Our team can help you find an office and discuss the next steps. Submitting the form is a request to be contacted, not a confirmed appointment.

How do I find a primary care office or provider?

Use our office directory to find a location by city or office name. Each office page includes contact information, hours, accepted insurance, and listed providers. You can also browse our providers.

What should I bring to my first appointment?

Have your photo ID, current insurance card, medication list, and any relevant records available. Visit Patient Forms to find paperwork for your office. Call your office before your visit to confirm any additional items or preparation.

Can I walk in, or do I need an appointment?

Walk-in availability and office hours vary by location. Call your local office before visiting to ask about appointment options and same-day availability.

What should I do if I need help after office hours?

Call your regular office and follow the recorded instructions for after-hours assistance. For a medical emergency, call 911. Please do not use the website contact form for urgent medical concerns.

Insurance & visit costs

Does Island Doctors care for Medicare and Medicare Advantage patients?

Yes. Island Doctors specializes in primary care for Medicare patients, including those enrolled in Medicare Advantage. Our focus is preventive care, ongoing health needs, and building a relationship with your care team. Check your preferred office page and call the office to confirm participation in your specific plan.

Which insurance plans are accepted?

Accepted insurance is listed on each office page. Participation can vary by plan and provider. Before scheduling, call the office with your exact plan name and insurance card information to confirm whether your preferred provider accepts it.

How much will my office visit cost?

Your cost depends on your insurance benefits and the services you receive. Copays, deductibles, and coinsurance may apply. Contact your health plan for coverage details and your office for questions about your visit.

Lab tests & medical records

Which laboratory should I use?

Use a laboratory that is covered by your specific insurance plan and can perform the tests ordered by your provider. Confirm the lab with your health plan and care team before your visit.

Do I need to fast before a blood test?

Not every blood test requires fasting. Follow the instructions from your provider or laboratory, including how long to fast and what you may drink. Ask your provider about medicines and supplements; do not stop medicines unless instructed. If you are unsure, call before the test. Read more about preparing for a fasting blood test.

What are stool tests, and how do I use the kit?

Some stool tests are used to screen for colorectal cancer. Collection methods, preparation, and return instructions vary by test. Follow the instructions included with your specific kit and contact your care team if anything is unclear. Your provider can explain which screening test and schedule are right for you. Learn about colorectal cancer screening.

How do I request my lab results or medical records?

Contact your office to request copies of lab results, imaging reports, or other medical records. The team can explain the request process, any required authorization, and how to receive your records securely. Ask your provider to help explain your results.

Preventive care & wellness

What is Island Doctors’ approach to primary care?

Island Doctors focuses on health improvement through preventive care, ongoing primary care, and support for managing chronic conditions. Your provider can discuss recommended screenings and a care plan based on your needs. Explore our primary care services.

Can Island Doctors help with weight management and nutrition?

Yes. Island Doctors offers weight-management and nutrition support. Talk with your provider about your goals and ask which services are available at your office. Your care plan and results depend on your individual needs; a specific amount or rate of weight loss is not guaranteed.

How can I get help becoming more active?

Ask your provider about activity that fits your health needs and goals. Your health plan may also include a fitness benefit. Contact your plan to confirm eligibility, participating facilities, and any costs.

Still have a question?

Your local office can help with appointments, plan participation, and visit preparation.